Meals on Wheels
At present Meals on Wheels are continuing as normal, however there are new instructions for delivery drivers to help protect themselves and the public, in an effort to delay and reduce the peak of the virus.
If a customer needs to self-isolate for any reason, please let us know, this can even be a sign on the front door. Meals can be placed in a suitable area (door step/porch) at the front of the property and the doorbell will be rung or door knocked. The driver will step back as far as practical (ideally at least 2m) and wait for the customer to open the door. For reassurance our drivers will wear gloves when they’re delivering to anyone who is self-isolating.
The customer can then simply pick up the meal and take it inside, if they do not answer the door, the driver will retrieve the meal and leave a calling card. The driver will then contact the office and the next of kin will be informed of the non-delivery of the meal.
I hope that this explains why there is a change in meal delivery for the time being. As this is a constantly evolving situation things may change further. If you require assistance please contact the team on 02920 537080.
Meals on Wheels Team
At present Telecare Cardiff are continuing as normal with extra precautions in place to help protect themselves and the public. The team are working hard to answer your calls and send assistance where needed. The team will be proactively making calls to our customers to ensure they are safe and check on their wellbeing.
Keeping our customers and employees safe is a priority for us and so do please tell us if you have recently been diagnosed with Coronavirus or have been advised to self-isolate. If you require assistance please contact the team on 02920 537080.
Telecare Cardiff Team