From
only
£3.60*
per week
only
£3.60*
per week
If you are worried about staying independent at home, our Telecare services can allow you stay safe for as long as possible. Our service operates 24 hours a day, 365 days of the year, so help is always available to you. Simplicity is at the heart of our service, allowing customers across Cardiff to remain confident and secure in their homes.
You may want to consider our services if you:
- need additional support with safe living at home,
- have a disability,
- are at risk of falling or have a history of falls,
- are vulnerable and live alone, or
- live with a vulnerable partner or family member.
How does it work?
When you become a Telecare Cardiff customer, we will provide you with a pendant alarm and a speaker response unit. If you find yourself in difficulty, you can press the button on the pendant or unit and speak directly to our team through the speaker on the unit. The team will take immediate action to help you, and operate 24 hours a day, 365 days of the year.
Our team can act by:
- contacting a family member, next of kin or carer,
- alerting the emergency services such as the fire brigade and ambulance service,
- sending our Mobile Responder directly to your property to assist you.
We have a unique team of highly trained Mobile Responders, equipped to assist you using the same lifting equipment as the Welsh Ambulance Service.
Find out how Telecare can help you at home and what equipment packages are available.
We have a unique team of highly trained Mobile Wardens, equipped to assist you using the same lifting equipment as the Welsh Ambulance Service.
Whether you are an older person, vulnerable or disabled, the Mobile Wardens are able to come directly to your aid – they can get you back on your feet after a fall, administer first aid or wait with you until additional support arrives, anywhere in the city, 24 hrs, 365 days a year.
95% of critical calls were answered within 60s
98% of non-urgent installations were completed within 15 days
£869,667.42 cost avoidance for the Welsh Ambulance Service
Call 02920 537080 to arrange a friendly chat or house visit
How much does Telecare Cardiff cost?
Cardiff Council is fully committed to providing excellent, low-cost services for the residents of Cardiff. Telecare Cardiff is one of the best value services of its kind in Wales, and is reviewed annually. Simply choose the equipment package that best suits you and your needs.
CONTACT SERVICE
£3.60week
For an amazing £3.60 a week you can sign up to have 24 hour support at the touch of a button. This service includes:
24 hour Telephone support from our dedicated contact team
24 hours Quick response to any distress call
The team will contact a relative, carer or emergency services
CONTACT & WARDEN SERVICE
£6.43week
Our most popular service is only £6.43 per week. This gives you:
Direct call-out support from our highly trained mobile wardens.
24 hour Telephone support from our contact team
First Aid Trained Wardens
No restriction on amount of Warden visits
Available 24/7, 365 days a year
Your questions answered
You can click on the question boxes below to expand them and find out more information.
Your pendant has a range of 50 meters, so you should only wear it at home. When we provide you with your pendant, we will complete a range test to make sure it connects properly.
You can wear the pendant anywhere in your home, including the bathroom. The pendant is water resistant but not completely waterproof, so you should not immerse it in the bath.
If your pendant’s battery is low, a notification will be sent to the monitoring centre.
If there is a power cut at your home, there is a battery in your base unit which keeps the system working, so you are still connected if you need to raise an alarm.
Please do not worry if you raise a false alarm. Our operator will check if you are OK and that you do not need assistance. You can let us know that you have pressed the pendant accidentally.
If you lose your pendant, it will cost £40 to replace. We will get your new pendant to you as a priority.
The changes mean that we will automatically inform your designated next of kin, close relative, or friend in the following situations:
- When a Mobile Warden or the emergency services call on you in a confirmed emergency, e.g. a fall. The operator will explain the situation and your current status, for example if you remain at home or are in hospital.
- If you activate your alarm but are unable to tell us what has happened, or what assistance you require and our operator considers that it will be more than 45 minutes before a Mobile Warden can get to you, the operator will explain the situation to your contact.
If you are happy with this change you do not need to do anything.
But, if you or your given contacts do not wish for these changes to apply to you, or do not wish to be contacted at certain times of the day, the Customer Care Team must be contacted on 02920537080 so that we can record the decision to opt out of the changes.
There are some other changes, but you don’t need to do anything about these:
- If your alarm is activated and a Mobile Warden attends and finds you asleep, they will determine if you are in need of assistance. If you are not, they will exit the property without waking you. If you are, they will gently wake you before providing assistance.
- We may inform your designated contacts in non-emergency situations for example, if we are concerned about your welfare, changes in your behaviour, a deterioration in your wellbeing, or upon your request.
No, the use of the hearing aids and/or pacemakers is perfectly safe. This will not interfere with the radio range.
Yes, please advise Telecare Cardiff if you change telephone suppliers so we can update our records. In the past there have been issues with certain telecommunication operators upgrading their networks and this has had an adverse effect on equipment. If we have up to date telephone supplier information we will be able to notify you and potentially rectify any issues.
Just contact us on 02920 537080 to let us know the details you wish to change.
If you are moving house, you can unplug your system and take it with you. You should contact us and tell us your:
- new address,
- telephone number, and
- key holder’s details (if they have changed).
If there are changes to your personal circumstances, you should contact us to let us know. It is important that we have up-to-date information about your:
- next of kin,
- medical information, or
- GP.
We ask for this information in case we need to contact your family members, or pass any important information onto the emergency services.
Yes, you can have anything up to 32 sensors (depending on unit). Please contact the team who will advise.
