About us

Telecare Cardiff and Meals on Wheels are services provided by Cardiff Council which help our vulnerable, disabled and elderly residents to live independently.

For over 30 years, our technology enabled care has helped thousands of older, vulnerable, and disabled residents across Cardiff stay safe and independent in their homes.Your safety and dignity are at the heart of our service, and we pride ourselves on putting our customers first. We offer bespoke care packages to support you and your needs, and provide friendly advice to help find the best option for you.

Quality is important to us, and we regularly measure our service with external bodies to make sure we operate to the highest standard. We are proud to be ISO 9001-2018 accredited.

Who are we?

Telecare Cardiff and Meals on Wheels are services provided by Cardiff Council which help our vulnerable, disabled and elderly residents to live independently.

We pride ourselves on putting our customers first and focusing on technology enabled care. We always aim to give the best advice on our services and how we can offer bespoke packages to help with safer living at home.

Everything we do is through a person centred approach. We want to make the service unique to each customer so that they receive the best care possible from both services.

What we do

Helping residents to live independently and feel safe in their homes.

Our Telecare Cardiff and Meals on Wheels services operate 24/7, 365 days a year, providing support to those who most need it in our community.

We offer a bilingual service for all our customers to ensure they get the right level of service required.

Quality is important to us and we measure our standard of service with external bodies, including Telecare Services Association (TSA). We are always working to improve our services and are proud to be ISO:9001-2018 accredited.

Our Priorities

Continue putting our customers at the heart of the services we provide.
Remain committed to providing the highest standard of service.
Make accessing our services much easier, faster and more convenient.

In 2023 we
took over
245,560
Telecare calls

Become a Telecare Cardiff customer

When you become a Telecare Cardiff customer, you will be provided with a pendant alarm and response unit, which you can use to contact us if you find yourself in difficulty.

Our Telecare Alarm service provides many couples, and those that live alone, with someone to call for help. Simplicity is at the heart of our 24-7 Telecare alarm service, allowing customers across Cardiff to remain confident and secure in their homes.

Get more info and apply

Meals on Wheels

This critical service is helping elderly and vulnerable residents to live independently.

We deliver hot, nutritious meals that cater for a variety of diets and conditions. Your Meals on Wheels team member will happily plate your meal if you would like.

Find out how the service works

Serving
customers
365
days
a year

Our products

Find out more about our products and how they can help you stay independent at home.

In your home

We offer a range of products that can transform your home into a safe and secure environment.

Our customers

See what our customers have to say about Telecare Cardiff.