Helping to keep you independent at home.

Cardiff Council’s Meals on Wheels and Telecare Cardiff are helping lots of people across the city to stay independent at home. The services cater for vulnerable, disabled and elderly residents, and operate 365 days a year.

See how Telecare can work in your home

24/7 Contact Centre

Our Telecare and Meals on Wheels service currently delivers over 1,600 meals a week. We provide hot, nutritious meals that cater for a variety of diet requirements and cultural needs. Our affordable service is available for all residents of Cardiff providing they meet the criteria.

Telecare Cardiff is a 24-hour telephone link to our community alarm and response unit that allows you to stay safe and independent in your home. Serving over 4,500 customers across the city, this vital service is a lifeline to so many people living on their own as well as to couples and families.

Telecare products

What our clients think

I am very pleased with your service. Thank you all so very much. I haven’t needed to call you out. I’m pleased to say that but knowing you are there gives me great peace of mind. Thank you.-
Due to my health conditions Telecare gives me reassurance that help and assistance is not far away when needed. It also helps me to remain independent at my home. I feel that Telecare is a very important service for myself and others. Keep up the good work.-
I am so very glad to know I have someone there if I have an accident. You are all such lovely people, so thank you so much - a marvelous organisation.-

Is this the right service for you?

Simply pressing the button on your pendant or response unit will connect you directly to our friendly team who will be able to speak to you through the loudspeaker on the unit. The team will take immediate action to help you, 24 hrs a day, 365 days a year. This could include contacting a family member, a doctor, a carer or the emergency services.

Telecare Cardiff is more than just a push button alarm, with additional sensors that can be placed throughout the home ensuring the service always meets your needs.

The cost of the equipment and subsequent monitoring will differ, taking into account the following factors;

·         If you are in receipt of any means tested benefits

·         If you have quoted a promotional code

·         If you have requested Social Services to fund the equipment cost

·         The level of service requested, £3.60 per week for Contact Only and £6.43 per week for Mobile Response

Cardiff Council is fully committed to providing excellent, low-cost services for the residents of Cardiff. Telecare Cardiff is one of the best value services of its kind in Wales and is reviewed annually. Simply choose the package that best suits you and give us a call.

Meals on Wheels is available for all residents of Cardiff and eastern parts of the Vale of Glamorgan including Dinas Powys, Sully, Llandough, Penarth and Wenvoe providing they meet the criteria.

Customers can be referred by family, friends, neighbours, or health or social care professionals and must meet one of the following criteria:

  • Have difficulty preparing a meal
  • Unable to shop for food
  • Have a disability
  • Lack nutritious meals
  • Recently discharged from hospital

Get in touch with any questions

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