Delivering food regularly means our Meals on Wheels team members get to know our clients really well. If we notice that something isn’t right then we can do something to help.
Our staff are trained in caring for older people and have had specialist dementia awareness training. Every Meals on Wheels team member has had a police record check and will always be wearing their ID badge and uniform.
Should you not come to the door, or not be in the house when we come to deliver a meal, we will contact your family, friends or neighbours to make sure you’re okay.
Occasionally, we find our clients after they have had a fall or accident. If this happens, our team will stay with you until help arrives.
We work closely with the emergency services and trading standards. If the team are concerned for your safety we have existing relationships in place so that we can refer any issues to the correct team.
The Meals on Wheels team work alongside Telecare Cardiff who have a variety of sensors and alarms to make you feel safer in your own home.