Meals on Wheels

Meals
from
£3.90**
per day

Hot, nutritious meals

We deliver hot, nutritious meals that cater for a variety of diets and conditions. Your Meals on Wheels team member will happily plate your meal if you would like.

Our dedicated drivers build up a respectful rapport with clients. They provide a welcome and familiar face, and in some cases offer clients a lifeline to the outside world.

Helping to keep you independent at home

Our Meals on Wheels team deliver hot, nutritious meals to customers across the city and you can now self-refer to the service or be referred by family, friends, and neighbours without the need to contact Social Services.

This affordable service caters for people of all ages and you can order meals as a one-off, temporarily, or for often as you would like them.

Is the service available to all?

If you meet one of the following criteria you can receive the service;

  • Having difficulty preparing a meal safely.
  • Unable to shop for food.
  • Liable to self-neglect or would eat an inappropriate diet without the service.
  • Have a mental or physical disability.
  • Needing support due to recovery from hospitalisation or illness; carer illness or holiday, or bereavement.
97%
of our customers agree the service has helped them to remain independent at home

How to start using Meals on Wheels

We have a simple referral process. A number of customers are already enjoying the benefits of meals delivered to their home.

Individuals can self-refer.
Families can refer their loved ones.
Social workers and health professionals can refer clients.

You can sign up using the link below.
Alternatively, if you prefer, you can scan and email or print and post an application form to us.

87% of all our respondents felt less lonely
97% of all our respondents feel happier
99% of all our respondents feel that their life is easier.
94% of all our respondents feel more secure knowing someone will check that they are alright.

Delivery driver satisfaction

Excellent
Good
Fair
Poor
Meals on Wheels

Your questions answered

Meals on Wheels is available for all residents of Cardiff and eastern parts of the Vale of Glamorgan including Dinas Powys, Sully, Llandough, Penarth and Wenvoe providing they meet the criteria.

Customers can be referred by family, friends, neighbours, or health or social care professionals and must meet one of the following criteria:

  • Have difficulty preparing a meal
  • Unable to shop for food
  • Have a disability
  • Lack nutritious meals
  • Recently discharged from hospital

If you would like take up the service, you can either complete the Meals on Wheels application (808kb PDF)​​​​​​​​​​​​​Link opens in a new window  or call us direct on 029 2053 7080.

Please send completed application forms to:

24/7 services,
Willcox House,
Dunleavey Drive,
Cardiff,
CF11 0BA

Our affordable community service costs as little as £3.90 for a main meal. This includes free delivery and a welfare check as standard.

  • ​Just a meal – £3.90
  • Main meal and dessert – £4.50

Eastern Vale customers:

  • Just a meal – £4.68
  • Main meal and dessert – £5.40

We can deliver to every address in Cardiff and eastern parts of the Vale of Glamorgan including Dinas Powys, Sully, Llandough, Penarth and Wenvoe 7 days a week including bank holidays.

Meals are delivered hot and ready to eat between 11.30am and 2pm. We can’t give you exact delivery times, but generally we’ll be with you at a similar time every day.​

We like to give our customers the freedom to choose when and how often you receive our meals. You can pick and choose when you want the service, if you want to change your meals from one week to the next this is absolutely fine. If you would like to cancel or change your meals, just let us know by 10am the day before to give the team enough notice.

We’ll send you a bill for the meals that you’ve had, payment is on a 4 weekly basis. You can pay by:

  • Direct Debit,

  • Credit or debit card payment,

  • Online payment, or

  • Postal Order.

We are very proud of both the quality and variety of our balanced, nutritious meals, which adhere to strict national catering guidance. We have a wide selection of meals, suitable for dietary, ethnic, and religious choices. Our menu repeats every four weeks. If necessary, we can create a menu just for you to suit your needs. We refresh our menu twice a year, in winter and in summer.

If our driver tries to deliver your meal and does not get a response, they will naturally be concerned about your safety. They will inform the office who will try to make contact with family, friends or neighbours.

It is important that your food is safe to eat. This means that meals must be kept at the correct temperature.

Our Meals on Wheels drivers cannot leave your hot meal unless you are at home to receive it because it would not be safe to do so. There is a risk the meal could be left for a number of hours at the wrong temperature, or be tampered with.

Delivering food regularly means our Meals on Wheels team members get to know our clients really well. If we notice that something isn’t right then we can do something to help.

Our staff are trained in caring for older people and have had specialist dementia awareness training. Every Meals on Wheels team member has had a police record check and will always be wearing their ID badge and uniform.

Should you not come to the door, or not be in the house when we come to deliver a meal, we will contact your family, friends or neighbours to make sure you’re okay.

Occasionally, we find our clients after they have had a fall or accident. If this happens, our team will stay with you until help arrives.

We work closely with the emergency services and trading standards. If the team are concerned for your safety we have existing relationships in place so that we can refer any issues to the correct team.

The Meals on Wheels team work alongside Telecare Cardiff​​​​​​​​​​​​ who have a variety of sensors and alarms to make you feel safer in your own home.

Food Saftey

We buy high-quality frozen meals from our supplier, apetito. These meals are stored frozen and are regenerated at Fairwater Day Centre, they are held in hot boxes or heated delivery bags during transport to our customers.

As part of our strict Food Safety processes, our team members carry out a number of daily monitoring checks. Many of these are documented checks, such as fridge and freezer, and cooked food temperature checks. Our team members receive training so that they understand the importance of these checks. They have also been trained as to what action they are required to take if the reading falls outside the acceptable limits of the check. These checks are audited regularly to ensure we operate at the highest standards.

Further information and links:
apetito food safety information

Food Hygiene Rating - 5

More than just a meal

Our friendly team deliver meals with care and will happily plate up your food for you. Our service isn’t just about delivering food, it provides social interaction and a caring welfare check.

Should our drivers have any concerns they may decide to refer you onto to our Independent Living Service team within Cardiff Council who can assist with a variety of needs. The team also work closely with a variety of partners including the Police, Age Connects and Care and Repair.

Food for groups

Did you know that Cardiff Council’s Meals on Wheels team already provides food to 5 lunch clubs within Cardiff? Please contact our team to discuss the options if you are considering opening a lunch club.

Food is delivered in multi-portion containers at your club or day service, or if you prefer you can collect meals directly from Fairwater Day Centre.

We have a wide choice of food available to suit your group, including specialist Kosher, Asian Halal, Caribbean and West Indian options.

Please contact the team below to make an enquiry.

Contact Meals on Wheels

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