Analogue to digital transition

Telephone network providers across the UK are making changes to the analogue telephone system that we have all used for many years. It is gradually replaced with a modern digital system. This is called a digital upgrade and involves the removal of the traditional telephone landlines.

This digital shift has already started in some areas and will be completed by 2025. When you are upgraded by your network provider your telephone will be connected to a digital device rather than directly into the telephone wall socket.

All calls such as social alarm calls will no longer be able to use analogue phone systems. For example, if you fall, you would either press your alarm button or rely on automated sensors in your home. The alarm is sent via the traditional telephone system, to our monitoring centre, where an operator will provide advice or get help.

We will need to upgrade the Telecare equipment that you have in your home so that you can continue to use the Telecare service. This equipment connects your alarm calls, via the Internet, to our monitoring centre. It will also have a SIM located in the unit which will ensure you are connected to the control centre should the internet connection be lost.

If you do not yet have digital telecare equipment in your property, we will contact you when we are ready to change your equipment.

We will arrange a date for our Connection Officers to come to your property, remove the old equipment and install the digital enabled equipment.

If your Telephone provider upgrades your telephone service in your home, please contact us on 029 2053 7080 so we can arrange the free installation of digital enabled Telecare equipment.

They may have given you an adapter to keep your Telecare equipment connected however, these are not reliable and you will still need digital enabled Telecare equipment.

If you have any questions about when your telephone service will be upgraded, please contact your telephone provider directly.

If you have any questions and would like to talk to our friendly team, please call us on 029 2053 7080 or email us at telecare@cardiff.gov.uk