Reports and Strategies

This year our service has continued to grow and evolve, with more than 1,000 new customers signing up to our service. At Telecare Cardiff, we focus on implementing measures to enhance customer satisfaction and drive positive outcomes for the wider community. Throughout this annual report, you will see the impact we have on the lives of our customers.

WELCOME TO OUR ANNUAL REPORT. Meals on Wheels deliver hot, nutritious meals to customers across the city. We cater for people of ALL ages and meals can be ordered as a one-off, temporarily, or for often as our customer would like them. Our skilled, passionate, and dedicated staff ensure they provide the best quality service, always ensuring the wellbeing of all our customers.  

WELCOME TO OUR ANNUAL REPORT Telecare Cardiff offers support to over 5,000 customers across Cardiff, 365 days a year. ‘Helping to keep you independent at home’ is at the heart of everything we set out to achieve. Our skilled, passionate, and dedicated staff ensure they provide the best quality service, always ensuring the wellbeing of all our customers.                                              

Telecare Cardiff provide people in Cardiff with devices that detect when a fall has taken place. These devices then raise a call to the Alarm Monitoring Centre where operators are ready to support the customer 24 hours a day, 7 days a week. 55% of the 2571 falls that Telecare Cardiff attended this year have been balance related. Find out more about the work Telecare Cardiff are doing to prevent falls.      

Telecare gives customers the support, security and reassurance they need to enable them to live independently in their own homes. Our customers include council tenants, home owners and those who rent in the private sector.

Our Meals on Wheels team deliver hot, nutritious meals to customers across the city and you can now self-refer to the service or be referred by family, friends, and neighbours without the need to contact Social Services.

Telecare Cardiff have been successful in achieving a bid from the ICF. The bid equates to £450k in total, to be paid over a three year period. This will allow Telecare Cardiff to offer free equipment to all potential new service users. The equipment will not be limited to the standalone Lifeline Alarm and pendant, it will be for all the devices within our inventory. This will include all of the peripheral sensors such as smoke detectors, carbon monoxide detectors and bed sensors to name a few.

Telecare gives customers the support,security and reassurance they need to enable them to live independently in their own homes. Our customers include council tenants, home owners and those who rent in the private sector. Telecare will mark its 30th Anniversary in June 2020!

This strategy will look at various approaches and methods Telecare Cardiff will look to implement and adopt over the next 3 years. There will be specific projects launched in order to reduce the total number of falls and maximise our users chances of remaining in their own home. Telecare Cardiff respond to multiple incidents of falls on a daily basis and are in a unique position to effect positive change on the citizens of Cardiff, using Technology Enabled Care (TEC) as an enabler.